Homeowner Resources

Homeowner Information

We're dedicated to ensuring your ongoing satisfaction and comfort in your new home. We understand that sometimes, even in the best-built homes, unexpected issues can arise. That's why we've created this resource to guide you through our post-purchase support process, ensuring you receive prompt and effective assistance.

Our Commitment to You

We stand behind the quality of our homes. Your peace of mind is our priority, and we're committed to addressing any concerns you may have efficiently and professionally. We aim to make the process as smooth as possible, minimizing disruption and restoring your home to its optimal condition.

Important Information

Please refer to your New Home Warranty information for specific coverage details and limitations. For urgent issues that pose a safety risk, please contact us immediately by phone at 519-341-6443.

Step-by-Step Service Guidance

If you encounter an issue with your new Sunvale Home, please follow these steps:

1. Document the Issue:

   • Carefully note the details of the problem, including when it occurred, what you observed, and any relevant information. Photos or videos can be extremely helpful in providing our team with a clear understanding of the situation.

2. Contact Our Service Team:

   • Email our dedicated service team at service@sunvalehomes.com. Please include the following information in your email:

     • Your full name and address.

     • Your home's purchase date.

     • A detailed description of the issue.

     • Any photos or videos you have taken.

     • Your preferred contact method (phone or email).

   • Certain severe conditions constitute an emergency situation. In case of an emergency follow Tarion’s Claims Process

3. Initial Assessment and Response:

   • Our service team will review your information and contact you within 48 hours turnaround time for any non-emergency concerns to acknowledge receipt and schedule an initial assessment, if necessary. We may request additional information or clarification to expedite the process."

4. Scheduling a Service Appointment:

   • If an on-site inspection is required, we will work with you to schedule a convenient appointment time. Our team will provide you with an estimated timeframe for the service visit.

5. Service and Resolution:

   • Our qualified technicians will conduct a thorough inspection and perform the necessary repairs or replacements. We will keep you informed throughout the process and strive to resolve the issue as quickly and efficiently as possible.

6. Follow-Up:

   • After the service is completed, we will follow up with you to ensure your satisfaction and address any remaining concerns. Your feedback is valuable to us, and we are committed to continuously improving our service.

Additional Resources

While we are dedicated to resolving any issues, we also want to ensure your continued satisfaction with your Sunvale Home. Here are some additional resources you may find helpful:

• Check out our Quick Move-Ins.

• For emergencies, call us directly at 519-341-6443.

Thank you for choosing Sunvale Homes. We are committed to providing you with a positive homeownership experience and are here to support you every step of the way. Your comfort and satisfaction are our ultimate goals.